How will I be refunded?

How Will I Be Refunded?

At Maltibase, we aim to make the refund process as smooth as possible. If you’re eligible for a refund, here’s how you can expect to receive it.

Refund Process

1. Refund Eligibility

   • Refunds are processed for eligible items based on our Refund Policy.

   • Refund eligibility may vary depending on the vendor’s return and refund policies.

   • If you’ve met the eligibility criteria, your refund will be processed.

2. How Refunds Are Processed

   • Original Payment Method: Refunds are typically issued to the original payment method used for the purchase. This includes credit/debit cards, PayPal, and other available payment options.

   • Alternative Payment Methods: In some cases, refunds may be processed to your Maltibase wallet or store credit.

   • Partial Refunds: If only part of your order is eligible for a refund, the refund amount will reflect the eligible items or services.

3. Processing Time

   • Refunds are usually processed within 5-10 business days after your refund request is approved.

   • The time it takes for the funds to appear in your account may depend on your payment provider (e.g., credit card company or PayPal).

Refund Status

• Track Your Refund: You can check the status of your refund through your Order History on Maltibase.

• Refund Notifications: You will receive an email or SMS notification once your refund has been processed.

Important Notes

• Refunds may be delayed during peak seasons or due to external factors such as payment provider delays.

• If you paid through an installment plan or financing service, refunds will follow the same method as your original payment plan.

• Non-refundable items or services will not be eligible for a refund.

Need Assistance?

• If you have any questions about your refund, contact Maltibase support:

We are committed to ensuring your satisfaction and providing a clear refund process at Maltibase!