Refunds and Disputes

Refunds and Disputes

At Maltibase, we want to ensure that your experience with us is smooth and satisfactory. If you have an issue with an order, such as receiving an incorrect item or not being happy with your purchase, we’re here to help. This guide will walk you through the process of requesting a refund and resolving any disputes.

How to Request a Refund

If you’re not satisfied with your purchase, you may be eligible for a refund, depending on the circumstances. Here’s how to request a refund:

1. Check Refund Eligibility

   • Review the Refund Policy to ensure your item qualifies for a refund.

   • Make sure you’re within the allowed time frame for returns or refunds.

   • Items such as customized or perishable products may not be eligible for a refund.

2. Log in to Your Account

   • Go to Order History and select the order for which you want a refund.

   • Click on Request Refund next to the relevant order.

3. Provide Information

   • Fill out the required fields, such as the reason for the refund request, and attach any necessary supporting documents or photos (e.g., damaged items).

   • Submit your request.

4. Confirmation of Refund Request

   • You will receive a confirmation email or SMS acknowledging receipt of your refund request.

   • Maltibase will process your refund according to the terms of our Refund Policy.

Resolving Disputes

If there is a disagreement regarding a purchase, such as receiving an item that’s different from what was ordered or dissatisfaction with the product, follow these steps to resolve the dispute:

1. Contact the Seller or Vendor

   • If the order was fulfilled by a third-party vendor, we recommend reaching out to the seller first to discuss your issue. They may be able to resolve the situation directly.

2. Contact Maltibase Support

   • If you’re unable to resolve the issue with the vendor or if the issue involves Maltibase directly, contact our customer support team.

   • Provide all relevant details, such as the order number, product details, and the nature of the dispute.

   • If needed, attach any supporting documentation, such as photos or correspondence with the vendor.

3. Resolution Process

   • Our support team will investigate the matter and work towards a resolution. This may include offering a refund, replacement, or other resolution options based on the nature of the dispute.

4. Final Outcome

   • Once the dispute is resolved, you will receive an update on the outcome. If a refund is approved, it will be processed according to the original payment method.

Important Notes

• Refund requests are subject to our Refund Policy and the vendor’s individual policies.

• Disputes must be raised within a reasonable time frame, typically within 30 days from the order date, to be eligible for resolution.

Need Assistance?

• If you need help with a refund or dispute, contact Maltibase support:

  • Email: Support Email

  • Live Chat: Available on the website

We’re committed to ensuring that you’re satisfied with your purchase and are here to help you resolve any issues that may arise!