I would like to return my order

I Would Like to Return My Order

At Maltibase, we want you to be completely satisfied with your purchase. If you need to return an item, follow these simple steps to initiate a return request.

Return Eligibility

Before proceeding, please ensure that your item qualifies for a return:

• The return request is made within the allowed return window (as stated in the seller’s return policy).

• The item is in its original condition, unused, and with all original packaging and tags.

• Certain items, such as perishable goods, custom-made items, or digital products, may not be eligible for returns.

How to Initiate a Return

1. Log in to Your Maltibase Account

   • Go to Order History and select the order you want to return.

   • Click on Request a Return and choose the reason for the return.

2. Provide Details and Submit Your Request

   • Upload any necessary photos (for example, if the item is damaged or incorrect).

   • Follow the prompts to complete your return request.

3. Wait for Approval

   • The seller or Maltibase support team will review your request and notify you of the next steps.

Return Shipping Process

• If your return is approved, you will receive instructions on how to send back the item.

• Some sellers may offer free return shipping, while others may require you to cover the return shipping costs.

• Use a trackable shipping service to ensure your package reaches the seller safely.

Refund Process

• Once the returned item is received and inspected, your refund will be processed.

• Refunds typically take 5-10 business days to reflect in your original payment method.

• If eligible, you may choose to receive store credit instead of a refund.

Need Help?

If you encounter any issues or need further assistance, contact Maltibase support:

We’re here to ensure a hassle-free return experience for you!

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