In-Store Consultation

Orders & Purchases Help Guide

Placing an Order

1. Browsing Products

• Explore categories or use the search bar to find products.

• Use filters and sorting options to refine your search.

• Click on a product to view details, images, and reviews.

2. Adding to Cart

• Click the “Add to Cart” button on the product page.

• Adjust quantity or remove items from your cart as needed.

• Proceed to checkout when ready to place your order.

3. Checkout Process

• Enter your shipping address and billing details.

• Choose a preferred payment method.

• Apply discount codes if available.

• Review your order and confirm the purchase.

• Receive an order confirmation email with details.

Managing Orders

1. Order Confirmation

• After placing an order, you will receive a confirmation email.

• Track your order status from your account dashboard.

2. Tracking Orders

• Log into your Maltibase account and navigate to “My Orders.”

• Click on the order to view its tracking details.

• You will receive an email with tracking information when your order is shipped.

3. Modifying or Cancelling Orders

• Orders can only be modified or canceled before they are processed.

• Contact customer support immediately if changes are needed.

Returns & Refunds

1. Return Policy

• Returns are accepted within the vendor’s return policy timeframe.

• Items must be in their original condition and packaging.

• Some products may not be eligible for returns (e.g., digital goods, personalized items).

2. Initiating a Return

• Go to “My Orders” and select the item you wish to return.

• Follow the return instructions provided by the vendor.

• Ship the item back as per the given guidelines.

3. Refunds

• Once the return is approved, refunds are processed within the stated timeframe.

• Refunds will be credited to the original payment method.

• Processing times may vary based on the payment provider.

Customer Support

• For assistance, contact Maltibase customer support via:

  • Email: [Support Email]

  • Live Chat: Available on the website

  • Phone: [Customer Support Number]

• Check the FAQ section for common issues and solutions.

For a smooth shopping experience, always review vendor policies before purchasing. Thank you for choosing Maltibase!