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Shipping Policy
Maltibase Store Shipping Policy
At Maltibase, we strive to provide our customers with fast, reliable, and affordable shipping options. Below is an overview of our shipping policy to ensure a smooth and transparent shopping experience.
1. Order Processing Time
All orders are processed within 1-3 business days after confirmation of payment, unless otherwise stated.
Orders placed during weekends or holidays will be processed on the next business day.
If there are any delays due to stock availability or other reasons, customers will be notified as soon as possible.
2. Shipping Locations
We offer shipping to a wide range of countries, including China, Ghana, Italy, the US, Kenya, and more.
Please check the shipping options available at checkout to see if we can deliver to your country.
3. Shipping Methods and Costs
Shipping costs are calculated based on the weight of the items, the destination, and the selected shipping method.
Available shipping options may include:
Standard Shipping (delivered within 7-14 business days)
Express Shipping (delivered within 3-5 business days)
International Shipping (delivery times may vary)
Shipping rates will be displayed at checkout before payment is made.
4. Free Shipping
Free shipping promotions may be available from time to time. The eligibility for free shipping will be mentioned at checkout.
Minimum purchase amounts may apply for free shipping offers.
5. Order Tracking
Once your order has been shipped, you will receive an email with tracking details to monitor your shipment.
You can track your order by visiting the shipping carrier’s website and entering the tracking number provided.
6. Shipping Delays
While we do our best to ensure timely delivery, delays may occur due to unforeseen circumstances such as bad weather, customs processing, or high order volume.
Maltibase is not responsible for delays caused by the shipping carrier or customs.
7. Customs and Duties
For international orders, customers may be responsible for any customs duties, taxes, or import fees that apply to their shipments.
Maltibase has no control over these charges, and they are the responsibility of the customer.
8. Missing or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue.
Any damage claims must be filed within 7 days of receiving the package.
Maltibase is not responsible for packages once they have been delivered to the address provided by the customer.
9. Address Accuracy
Please ensure that all shipping information is correct at the time of checkout.
Maltibase is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional charges may apply for reshipping.
10. Returns and Exchanges
For information about returns and exchanges, please refer to our Return Policy page.
11. Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, feel free to contact our customer service team
Refund Policy
Maltibase Store Refund Policy
At Maltibase, we want you to be completely satisfied with your purchase. If you're not satisfied with your order, we are here to help. Please review our refund policy below to understand your rights and the process for returns and refunds.
1. Refund Eligibility
To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
Refunds are only accepted within 30 days from the date of purchase.
Certain items, such as perishable goods, digital products, or items marked as "non-returnable," are exempt from refunds.
2. Non-Refundable Items
The following items are non-refundable:
Gift cards
Downloadable software products
Certain health and personal care items
Items marked as "final sale"
3. Refund Process
To request a refund:
Contact Us: Email our customer service team at [Customer Support Email] within 30 days of receiving your item, providing the order number and a description of the issue.
Return the Item: If your refund request is approved, you will be instructed to return the item to our return center. Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.
Processing the Refund: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-14 business days.
4. Damaged or Defective Items
If your item is defective or damaged during shipping:
Please contact us within 7 days of receiving the item and provide clear images of the damage or defect.
We will offer a full refund or send you a replacement at no additional cost.
Shipping fees for returning damaged or defective items will be covered by Maltibase.
5. Late or Missing Refunds
If you haven’t received your refund after the processing period, please:
Check your bank account.
Contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [Customer Support Email].
6. Exchanges
If you need to exchange an item for the same item due to a defect or damage, please contact our customer support team. Exchanges will only be processed for defective or damaged items.
7. Partial Refunds
In certain situations, only partial refunds may be granted:
Books with obvious signs of use
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
Items returned more than 30 days after delivery
8. Shipping Costs
If you are returning an item due to a change of mind or an error on your part, you will be responsible for the return shipping costs.
If you are returning a defective or damaged item, Maltibase will cover the return shipping costs.
9. Contact Us
If you have any questions or need assistance with a refund or return, please contact our customer service team
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